Consumer Action Handbook

The Consumer Action Handbook is a free resource guide that provides general information on shopping for goods and services and tips about your consumer rights. The Handbook has information to help you file a complaint about a purchase and includes a sample complaint letter that you can use and send to a company. It also includes a consumer assistance directory, with contact information for consumer protection offices in government agencies, and customer service departments at many national corporations.

You can download a pdf (PDF, Download Adobe Reader) of the Consumer Action Handbook or the Spanish version, the Guía del Consumidor (PDF, Download Adobe Reader).

Please note: The information in the Consumer Action Handbook and Guía del Consumidor are in the public domain, so you may copy any portion of these books. Credit USAGov in the Technology Transformation Service, General Services Administration as your source.